Information Technology Engineering
  HOME
|
ABOUT US | CONTACT

Service Management Software
products
features
screenshots
demo
buy now
partners with us

 

ITE Brochure

Getting Started Guide


Main Features:
  • Web Based software for your helpdesk/servicedesk
  • Incident Management
  • Handle Service Request
  • Change Management
  • Problem Management
  • Purchases Management
  • Configuration Management Data Base
  • Reports and Charts
  • User satisfaction evaluation (New)
  • Scheduled Maintenance and Control Tasks (New)
Benefits:
  • Take control and coordinate the IT team
  • Get historic data and statistics
  • Allow for improvement using specialized metrics
  • Centralize all IT documentation.
  • Control important changes
  • Control and follow-up purchases
  • No requests left behind!
  • Aligns with best practices ITIL/ISO20000
  • Optimze operations and reduce costs
  • Focused on SMB companies
Starts from U$S 30/month per technician.

Get started with ITIL following this easy steps:

  1. Import your user list and mail addresses. (Sync. With LDAP/AD available)
  2. Assign technician roles to the technicians.
  3. Define your service catalog (Basic service catalog is already loaded)
  4. Autodiscover and import your computer inventory.
  5. Configure mail accounts used by the system.
  6. Ready!!!
Service Management Software
For more information: info@itilexpress.com

ITE ITIL Express Service Management Software